Frequently asked questions

Q. How to search for products?

A: Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Q. Is shipping worldwide free?

A: Yes, Baby Landz offer Free worldwide shipping.

Q. What is Buyer Protection?

A: Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Q. How do I check the status of my order?

A: Upon placing your order, please allow 24-72 hours to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. You can then track your order by going to this page – “Tracking” –> TRACK YOUR ORDER –>Search

Q: How long does shipping take?

A: Kindly allow up to 24-72 hours for your order to process, and an additional 2-3 days to be shipped. Our warehouses are located around the world. For domestic orders in the United States, it will normally take about 10-25 days. For international orders, please allow up to 15-30 days.

Q: Why does shipping take so long?

A: BabyLandz products are one of a kind and are significantly lower priced than other competitors in the baby product industry. The downside to this is slightly longer shipping time because of distant warehouses, though we work our hardest to get your order shipped as fast as possible.

Q: Do you ship Internationally?

A: Yes! We ship Free worldwide to ensure that every customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product by trusted payment partners like PayPal. We never store any information about our customers’ private details.

Q: How do I order on your website?

A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible.

Q: Does Baby Landz provide a quality guarantee for all the products being sold?

A: Yes Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. We’ll get all your concerns addressed.